Release the Fibre LINE!!

I am appalled at the level of service from Vodacom. My household (that consists of 8 people) has been without internet for 11 days. They keep saying they're looking into it but why is it so hard to release a fibre line?? We are losing money and data and as you can imagine, work is piling up because we're not able to work without internet. Vodacom, you are a disgrace and I will continue to make some noise until you solve this problem!