RELEASE ONT

I cancelled my line with Vodacom in January after their router would not work in my home after multiple calls with agents on the helpdesk and the technical department. No one suggested a technician be dispatched to assist. They collected their router and proceeded to put a 30 day cancellation notice on a service that was never received: Vodacom: Service request SR*** update to Closed. A month later, I called and they advised that they had to log a call to release the ONT: Vodacom: Service request SR*** update to Open. They then escalated the call as critical on 23rd Feb Vodacom: Service request SR*** update to Pending. On 10 March, I was told to contact Vumatel with ref OVC *** that ONT is released. This morning, I was informed by Vumatel that the Vodacom line is still active and "awaiting submission for termination". I called Vodacom again who escalated my call again and confirmed that they would call back. It is now 2 months later since the cancellation confirmation.

The constant escalations and lack of understanding from staff who have passed the buck in the past 2 months is absurd. Mweb and Vumatel are trying to assist me but you have made this impossible. Please release the hold on this line!