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MICHéLE MOSES
1 reviews | Active since May 2012
07 Dec 2018, 12:38
Release me from Vodacom
My contract expired and number was changed to prepaid. Due to bad service, I decided to port to Cell C. Since 30 November 2018 my matter has been with Cell C but Vodacom does not release the number. The client service received at the Vodacom Zevenwacht Mall branch is pathethic. I was forced to go to Cape Gate Mall branch and received excellent service from consultant J. Allie. He managed to clear all matters referring to the delay however at present I am still waiting for the release from Vodacom.
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Replies (2)
Vodacom's replyOfficial
07 Dec 2018, 12:41 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2018, 12:41
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Dec 2018, 16:28Dear Hilton,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply07 Dec 2018, 16:28
Official
Dear Hilton,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,