NS
Nancy S
1 reviews | Active since Mar 2010
11 Jul 2024, 15:45
RELEASE FIBRE LINE !
I am fedup with the Fibre department. My husband who was the owner of this line passed away and Vodacom voluntarily cancelled my line and do not want to release it for me to get service from elsewhere. Tevin Xulu from the Fibre cancellations just reads scripts like a robot without listening to what assistance he needs to give people. There is no need to employ such useless chaps. Please release my network Vodacom with immediate effect since you do not want to service me. You cannot hold me ransom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Jul 2024, 08:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jul 2024, 08:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jul 2024, 14:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you advised that you currently roaming and will be charged to receive a call. Our records also shows you have received feedback this morning from the VB Cancellations Team. Regards, Consumer Website Team
Best regards,
Vodacom's reply15 Jul 2024, 14:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you advised that you currently roaming and will be charged to receive a call. Our records also shows you have received feedback this morning from the VB Cancellations Team. Regards, Consumer Website Team
Best regards,