rejected obf of a phone I had for 2 days

I purchased an alcatel pop c7 on 8/06/2015 and treturned the phone to foschini in west street on 10?62015. I phoned the repair centre and spoke to roxanne who told me that the obf was Rejected due to the phone having dents a scratches which I was not aware of as I had the phone for 2 days and didnt even take it out of my house because it was freezing and had a network problem. I am really ****ed of with the service I am receiving from both the repair centre and foschini west street because I am not getting any feedback I have to call all the time which is Damn frustrating, it is not mentioned on the cpd that the phone must not have dents and scratches to be considered as an obf it is really stupid because a phone is meant to be used and is exposed to all sorts stuff, I am 100 % positive that there was no dents and scratches on the phone I Will never advise any1 to support Vodacom I have purchased 5 handsets from mtn and never had a problem Vodacom is the worst