Rejected Claim for damaged Cellphone

Vodacom has really disappointed me this time. I called in to report my broken insured phone and i am yet to receive any feedback on whether i will get my phone fixed or if i should get it fixed.<br> <br> I got a phone from them and asked the saleslady at the store to ensure it on the number that i was using before instead of the new number (Which she did not do). I got the contract since December 2014 and on Saturday, 05th Sept my phone fell and the screen broke. I called the branch from which i got the contract to get assistance as to how to go about claiming insurance on it. And i was told so many stories .... one of them being that the cellphone number i m using does not match the cellphone on their records.<br> I dont understand why i was paying for insurance if i cant use the benefit now when i need it the most.<br> <br> I am very unhappy with the way this claim was handled and also at the lack of attention hat was paid to my initial request.