Rejected Claim

Good day, I’m truly disappointed the way Vodacom insurance has treated me, after all the effort and request I have submitted as I said from the being that Vodacom Finrite insurance are looking for anything in rejecting claims .

They requested a proof of purchase of which I sent it, after that I got this email Good day "This device was purchased 31 October 2021 and the change of insurance was sent to us 17/11/2021 as per attached. As per our Prepaid terms and conditions we can only insure/update the device when its brand new/not older than 7 days. The device that you are claiming on is not the insured device therefore the insurance cannot assist you with a replacement device." Regards, BK

this one after prove I got the device late this is the response "Good day Trust this email finds you well Your premiums are up to date but your claim does not meet our Terms and Conditions. Unfortunately our Terms and Condition does not confirm that when your claim is not valid we need to refund you back all your premiums."

But my answer was I purchased the phone on 31 October 2021 and the device was out of stock so on the 12 November 2021 it was delivered to my work station and I did forward the proof as well to the consultant , How can I be liable for the phone on 31 October 2021 although I did not received it and when I sign up for the insurance at that stage I need to have IMEI number ??? I will

I will take the next step because I believe if I was not qualifying their supposed to notify me immediately so that I can look for other alternative but the let me be an active client but when I claim I been rejected, who fault it Is really?? Now I’m suffering from all this, and reimbursing will not fix nothing because the main issue I had an insurance that I was paying