1 reviews | Active since Feb 2018
In summary Ordered/filled in form for tablet contract for R269pm as well as upgrading my phone. Stock backlog was informed of that problem 4 weeks stock arrives Sales person informs me price will now be R339 as that deal I ordered has expired. She will not give me what I ordered stock delays should not fall on customers. Went to another vodashop store spoke to a person there who confirms I should get the price that I ordered it. And phoned call centre the a sales person there confirms it that it should be the ordered price. I have emailed ********** and Vodacom complaints and no response or customer care.
Maybe Hello Peter could let me know if this bad conduct should be accepted or the customer care from such a big company should be overlooked as I have been a Vodacom customer for many years and never been treated like this.
Thank you Jodie
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Jodie,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Jodie,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,
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