LK
Lungisani K

1 reviews | Active since Apr 2018

16 Jul 2020, 17:35

REINSTATE MY NUMBER, I OWE YALL NOTHING! I PAYED!!

VODACOM REFUSES TO RELEASE MY NUMBER I HAVE PAID UP IN FULL! MY NUMBER IS STILL BLOCKED. NO COMMUNICATION WAS SENT TO MAKE ME AWARE. YOU HAVE BRIDGED UR OWN CONTRACT WHICH IS PRETTY ****ED UP. I OWE YALL NOTHING I HAVE USED THE NUMBER FOR 5 YEARS. I DNT EVEN UNDERSTAND WHY YOU DNT WANT ME TO PORT TO ANOTHER PROVIDER. WE ARE ALWAYS TOLD "CALLS ARE RECORDED" BUT HEY TODAY IT SOUNDS LIKE ITS TOO MUCH WORK, GO BACK TO THOSE CALLS! NO ONE SAID MY NUMBER WILL BE DELETED. UR CONSULTANT NOMPUCHUKO SAID I MUST PAY AND I LL BE RECONNECTED. TO THIS DAY NOTHING, LIKE ***??? WHY WAS MY NUMBER DELETED I WAS NEVER INFORMED ABOUT THIS ACTION. FIX THIS!!!

0
Replies (1)
Vodacom
Vodacom's reply17 Jul 2020, 07:17
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team