Reimbur*****t of insurance money taken since August 2017 until June 2019

My name is Morwa Molebatsi, In 2016 my daughter lost her phone on contract with Vodacom. It was insured and reported it to police. When claiming for the new gadget at Westgate Vodacom, I was told that the claim will never be considered as it appears not to have been used. They kept on deducting the insurance for the gadget that is not existing. In November 2018 I went for an upgrade of a new contract at Tambotie mall in Randfontein. I requested that the insurance should be cancelled and failed to do so. I contacted the insurance company in April this year and promised to cancel it. I did receive confirmation, however to date is still being deducted from my account. I want Vodacom to reimburse me for all the months that they have been deducting an insurance that I cancelled since 2017 August to June 2019. The number is ***. I am tired of the behaviour and bad attitude of Vodacom