SK
Sinokholo K

1 reviews | Active since Dec 2023

29 Dec 2023, 17:38

Reimbur*****t of account

Vodacom cancelled my contract after I wrote here on Hello Peter but I’m not satisfied at all. I believe they should reimburse my account for that R700 as they are the ones who did not cancel my contract as I requested.That R700 bill is for the airtime that they kept loading in that phone which I did not even use because I knew I cancelled my contract. My contract ended in April 2023 but only cancelled in July. Right now their collection department continues on harassing me every single day for payment.

0
Replies (1)
Vodacom
Vodacom's reply30 Dec 2023, 11:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team