SK
Sinokholo K
1 reviews | Active since Dec 2023
29 Dec 2023, 17:38
Reimbur*****t of account
Vodacom cancelled my contract after I wrote here on Hello Peter but I’m not satisfied at all. I believe they should reimburse my account for that R700 as they are the ones who did not cancel my contract as I requested.That R700 bill is for the airtime that they kept loading in that phone which I did not even use because I knew I cancelled my contract. My contract ended in April 2023 but only cancelled in July. Right now their collection department continues on harassing me every single day for payment.
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Replies (1)Vodacom's replyOfficial
30 Dec 2023, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Dec 2023, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
