Reimbur*****t for 7 months as contract renewal was not aggreged to.

Item: Vodacom
Rating: 1
Author: Shahira G

Contract renewal was not agreed to and the account is still been debit since July 2020. Contacted Vodacom customer car on behalf of my parents and we had no response. My parents are pensioner and can not afford to continue paying for a contract they no longer need.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

23 Jan 2021, 11:27

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply23 Jan 2021, 11:27

Official