Reimbur*****t Delays, Lack of Communication and Unwillingness to assist.

Unhappy with the delays due to change of systems, as it is negatively impacting me. Not very customer oriented for Vodacom's internal systems to impact me unfairly! Due to these administrative (internal) issues, I'm now told there is a 30-day turnaround time to get a re-imbur*****t!

I was advised by two Vodacom insurance consultants to use my money to purchase a device (the one I wanted (128g NOT 64g) was not available at the time) and to claim a reimbur*****t from insurance. I did. Sent all the documents on 3 July 2022. I was told that the processing happens on Thursdays. I have been phoning and communicating with different consultants. Some were not forthcoming with the responses. Some have ignored my e-mails. I have had to constantly follow-up, because of the lack of communication and unwillingness to assist.