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KM
Khanyie M

1 reviews | Active since Jan 2014

26 Jun 2020, 10:18

Reimburse my money ASAP!

I bought a phone from my own pocket for insurance to refund me as all Vodacom stores that I checked didn’t have New iPhone 6 And 7 anymore. I bought 7 from istore and was promised once I send all the proof of purchases and receipts I’ll be reimbursed my 7.5 in 7 working days. When I call to follow up, someone tells me a different story that it takes 31 days. I bought from my own pocket under the knowledge that I’ll have back my money in 7 days but it doesn’t seem like I’ll get the money anytime soon and I WANT IT ASAP!!! No one from Finrite responds to me on email, I was in communication with Pricsilla she doesn’t respond when I follow up, Amogelang promised to provide me with feedback when I want to follow up with him, also no response from him! And my refund is still not processed, I NEED MY MONEY BACK BECAUSE IT NEEDS TO BE USED TO OTHER URGENT MATTERS!!! I was told 7 days and that’s when I expect my money bac****

0
Replies (4)
Vodacom
Vodacom's reply26 Jun 2020, 10:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KM
Khanyie M's update02 Jul 2020, 11:19
Reviewer Update
Hi,

I was promised RAM will come collect the salvaged unit and it was escalated to them And this was on Tuesday, today is Thursday RAM has still not collected. And I cannot stress enough how urgent the funds are needed.
KM
Khanyie M's update02 Jul 2020, 13:04
Reviewer Update
I must say I’m very disappointed with Finrite (which in my eyes is Vodacom). I’m a very loyal Vodacom customer who pays my dues on time and sometimes even pay more in advance and this is how I am thanked. I’ve never given Vodacom any problems paying for the services I have, it pains me that I have to experience such! I have decided to take the phone to your warehouse myself, because I desperately need that money and I know I will still be delayed!
KM
Khanyie M's update02 Jul 2020, 19:44
Reviewer Update
So after I took the salvaged unit myself at your repairs warehouse (Thursday), when I call to ask when will my refund be processed I’m told the following Friday because I’m too late for Friday’s reimbur*****ts! What nonsense is that, why do they act like this is processed by a robot, why can’t someone process my money, I’m really angry with Vodacom insurance honestly I’m not happy with this ridiculous service!