1 reviews | Active since Mar 2009
Regular disconnections, invoicing hell!
<p>Vodacom so completely *****ed up my account that I can't pay it online with an EFT, can't pay it with a credit card. It got silently (and without requested) converted to a "cash account", and I'm also getting 7 different indications of amounts owed from their online portal, invoice PDFs, and the amounts displayed on in-store systems. Terrible, terrible experience!</p> <p> </p> <p>Leads to almost monthly disconnections. Call center people also very unhelpful, and refuse to escalate to managers.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
