JV
JP V

1 reviews | Active since Mar 2009

18 Jan 2017, 09:22

Regular disconnections, invoicing hell!

<p>Vodacom so completely *****ed up my account that I can't pay it online with an EFT, can't pay it with a credit card. It got silently (and without requested) converted to a "cash account", and I'm also getting 7 different indications of amounts owed from their online portal, invoice PDFs, and the amounts displayed on in-store systems. Terrible, terrible experience!</p> <p> </p> <p>Leads to almost monthly disconnections. Call center people also very unhelpful, and refuse to escalate to managers.</p>

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Replies (1)
Vodacom
Vodacom's reply18 Jan 2017, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,