Regretting that I am stuck with this network for another 2 years. Useless service from Social Media Team

On Friday evening I purchased a Social Bundle for R60 (Valid for one month), a 1 Month Whatsapp Ticket at R35 and a 7-day 1GB data Bundle at R80. I then noticed on Saturday that my normal data was depleting (even though I was not using the internet) and not my Social bundle and Whatsapp bundles , even though I have used Instagram and Whatsapp often on that day.

I then contacted the Social media team who's recommendation was to restart my phone and see if it resolves the issue which it did not. I then informed them that this is not resolving the issue and they then refunded my 1GB data but did not resolve the issue. I then contacted them again via Twitter and I was told again to restart my phone and see if this resolve it which gave the same useless result of the day before.

I then contacted the Call Centre and spoke to a helpful consultant who did more in 5 minutes than the Social Media did in 2 days. He then escalated my query to the technicians, reset the APN and rebooted my sim card, but this also did not resolve the issue, which resulted in me loosing a further 500MB of my data and my tickets still standing proudly at 1GB.

I then got a message this morning saying I was refunded R35 as Vodacom is experiencing issue with their tickets, which is great as that covers the Whatsapp ticket but what about the R60 for the Social Media ticket and the 500MB i lost due to you not being able to run your systems correctly.