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Chris C
1 reviews | Active since Jul 2011
12 Dec 2019, 20:40
Regrettably it's Vodacom again!
I've been with Vodacom fiber for almost 2 months now and I'm regretting every minute of it! The connection is down more than it's up and I work from home. The unreliability of Vodacom is beyond me!
I want to cancel my contract but they the only SP into the estate! And when you log a call they cannot give you ETA's nor do they send comms to try manage their customers expectations!
I cannot rely on Vodacom any longer!
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Replies (2)
Vodacom's replyOfficial
13 Dec 2019, 07:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2019, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Chris C's updateReviewer Update
16 Dec 2019, 13:22True to typical Vodacom form, no contact made as the auto response indicated. Let's face it, the only reason they have an auto response is to improve their response figure with Hellopeter.
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Chris C's update16 Dec 2019, 13:22
Reviewer Update
True to typical Vodacom form, no contact made as the auto response indicated. Let's face it, the only reason they have an auto response is to improve their response figure with Hellopeter.