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MR
Marlene R

1 reviews | Active since Oct 2012

21 Dec 2024, 06:57

Regrettable decision to move to Vodacom

I moved over to Vodacom. Cancelled all 3 my contracts with MTN and moved to Vodacom. A decision it seems I will come to regret heavily.

They use SkyNet for delivery. SkyNet has been holding my Wifi hostage. I receive a delivery sms with a pin every single morning and then at night get an sms saying delivery failed.

They have not been at my house once to make the delivery. You can't get hold of them via any of the platform. When you phone Vodacom to get help they tell you it is out of their control. Is it really? You can change Couriers. Go check all the SkyNet reviews and how people are struggling, yet you choose to stick with them.

I need the wifi to work and for my security system at home. I am seriously considering canceling before I even receive the wifi.

0
Replies (2)
Vodacom
Vodacom's reply24 Dec 2024, 12:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MR
Marlene R's update30 Dec 2024, 09:31
Reviewer Update
No consultant made contact with. And I have phoned and logged the query as well. Well now I just phoned and canceled. Way to go. I am a new client and canceled even before it got activated. ****ing useless. And now I have to wait 5-7 working days for it to be canceled and I don't even ****ing have it.