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keenan.james keenan.james

1 reviews | Active since May 2017

03 Oct 2022, 10:36

Regret signing up with Vodacom Fibre

I signed up with Vodacom Fibre beginning of August. My line has since been released by my previous ISP. I have been contacting Vodacom numerous times this past weekend. On 02/10/2022 I was told by the agent ( Joshua) that he can see activation is scheduled for today 03/10/2022. This morning I was told that the sales order is still not with activations. This is pathetic and I am starting to regret my decision to sign up with Vodacom Fibre.

I feel I must cancel everything. I have to pay for mobile data to be online to be able to do my work.

Please sort out this pathetic service.

0
Replies (1)
Vodacom
Vodacom's reply03 Oct 2022, 12:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team