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keenan.james keenan.james
1 reviews | Active since May 2017
03 Oct 2022, 10:36
Regret signing up with Vodacom Fibre
I signed up with Vodacom Fibre beginning of August. My line has since been released by my previous ISP. I have been contacting Vodacom numerous times this past weekend. On 02/10/2022 I was told by the agent ( Joshua) that he can see activation is scheduled for today 03/10/2022. This morning I was told that the sales order is still not with activations. This is pathetic and I am starting to regret my decision to sign up with Vodacom Fibre.
I feel I must cancel everything. I have to pay for mobile data to be online to be able to do my work.
Please sort out this pathetic service.
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Replies (1)Vodacom's replyOfficial
03 Oct 2022, 12:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Oct 2022, 12:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
