GS
Gerrit S

1 reviews | Active since May 2020

15 Jul 2020, 08:11

REGRET RENEWING MY CONTRACT

I called Vodacom early March 2020 to cancel my contract and not renew for a new term. The lady from vodacom spoke to me and told me to reconsider because she has a upgraded phone with more airtime and paying less than I paid for my previous contract. I still was hesitant but she said it's a no brainer and I agreed. The new deal she worked out for me cost me R358 per month that included R175 airtime a upgraded handset and 5gig data. This was the start of the nightmare for me that I am regretting till this day of 15 July 2020.i started receiving my monthly bill that was way more than I agreed. I thought that it was probably still part of my old contract but at the back of my mind i also remembered that the vodacom sales lady said all the old stuff added will automatically fall to the new contract. I have called Vodacom several times to resolve my billing and have asked them to listen to my recording when I renewed my contract. I have logged 2 billing disputes and have begged the people I spoke to to please help me sort this so that I can move on on what I agreed on. Nothing solved after 2 billing disputes logged, the one thing that is getting communicated to me daily is when will I pay. I WISH I JUST DID NOT RENEW MY CONTRACT. I AM SO SAD AND DISAPPOINTED AND FRUSTRATED. PEOPLE BE CAREFULL WHEN RENEWING CONTRACTS, THEY JUST DON'T HELP YOU.

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Replies (2)
Vodacom
Vodacom's reply15 Jul 2020, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
GS
Gerrit S's update20 Jul 2020, 09:45
Reviewer Update
Up until now there has been no contact with me. For such a big company the service is very poor. I would just like to resolve this billing problem because this is not what I agreed to. Can someone of Vodacom please help me. That's all I want, If you can't then you can terminate my upgrade. I'm really frustrated because this has been going on from the get go.
PLEASE SORT THIS PLEASE