Z
Zimkhitha
1 reviews | Active since Mar 2025
09 Apr 2025, 15:06
Regret joining them ...
Regret joining them on a contract basis, ever since I 've joined I' ve been charged for airtime advances that I didn't request or spend, started with small amounts, when I reported I was told this function has been blocked.. But guess what??? Still being charged😡
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Apr 2025, 08:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Apr 2025, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Apr 2025, 17:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have requested for the airtime advance service to be removed on cell number ***. Regards, Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2025, 17:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have requested for the airtime advance service to be removed on cell number ***. Regards, Consumer Website Team
Best regards,