Regret having engaged Vodacom fibre

Item: Vodacom
Rating: 1
Author: Mpho N

Had a fibre line installed at my house by Vodacom. Fibre line has never worked - technicians just left me with a non functioning service. More than a week later I am still calling their call centre to no avail. Call centre confirms that its a mere matter of configuring the rest of the installation which is done by their installers But they can't help me or tell me whom I can contact. To make matters worse I get sporadic calls from their installers asking if my line works and that they will come on a certain day to fix. When that day comes - no one shows up.

Repeated service request being are met with absolute indifference.

I regret having engaged Vodacom Fibre.

Regards Mpho

Helpful (0)

Replies (3)

Vodacom's replyOfficial

20 Jan 2019, 06:09

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 Jan 2019, 06:09

Official

Vodacom's replyOfficial

24 Jan 2019, 11:46

Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Priority has been requested.
Regards
Vodacom Consumer Website Team

Vodacom's reply24 Jan 2019, 11:46

Official

Vodacom's replyOfficial

06 Feb 2019, 15:24

Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team

Vodacom's reply06 Feb 2019, 15:24

Official

Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team