uG
unathi G

1 reviews | Active since Feb 2018

26 Feb 2018, 11:05

Regret ever porting to Vodacom

I regret ever setting foot at a vodacom shop. I ported my cell c number to a vodacom contract sim and have not been able to receive calls and smses from other networks since tuesday last week when it was done. I am told to wait 3-7 working days for the matter to be fixed meaning i will only be able to receive calls and smses from vodacom users only. I REALLY REALLY wish i had stayed with my previous network provider.

0
Replies (3)
Vodacom
Vodacom's reply26 Feb 2018, 12:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Mar 2018, 12:43
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

uG
unathi G's update07 Mar 2018, 12:47
Reviewer Update
Thank you for resolving my query and for the 2GB compensation. Faith in Vodacom - RESTORED!!!!