SM
Sthandiwe M

1 reviews | Active since Aug 2013

14 Apr 2023, 14:05

Regret

On December 2021 I took a contract for a iPhone x, the contract was R348, I was told to pay R3200 upfront and that I will pay R248 monthly.

I agreed, paid R3200 upfront, for the first 3 months I paid R258; they told me the extra R10 was for when I make out going calls so that they are not private, in April it went up by R10 to R268; they said the contracts went up, even though the for the phone phone went down to R299.

In July the contract was no longer R268; it went back to the original price of R348, I have been doing back and forth ever since, no one is able to help me, Cellulite tells me to phone Vodacom, Vodacom refers me back to Cellucity, my contract is messed up, I need someone to fix the issue please.

I have been waiting for Vodacom to phone me, my simcard is locked now

0
Replies (1)
Vodacom
Vodacom's reply14 Apr 2023, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team