Regret changing from insurance

I decided to see if I can get insurance cheaper at Vodacom. They gave me a quote for R255 whilst Outsurance charge me R307 for my Samsung S24. Firstly they started by they want a proof of purchase while informed the person with the name of Thirosha Govender that it is a contract phone, so all the details will be on their system. I had to phone Vodacom Canal Walk to get a proof of purchase. Luckily the person with name of Jan Hendrik were able to assist. Next the lady complained that my account is in arrears. I did phone Vodacom and then they asked me where did I hear this and informed them when I phoned now this was the first message that I received when I phoned. I informed them that my account is paid at the end of the month. The lady informed me that the account is not in arrears.Seems that Vodacoms administration is in chaos.