TC
Tanya C

1 reviews | Active since Nov 2016

05 Sept 2017, 15:35

Regarding Feedback on emails

I have been emailing vodacom customer care and everytime I get a email back saying a consult will be in contact with you in the next 24hours , its been a week and no one has contact me via email or call, I am sick and tired of poor service from vodacom, I have been with them for years, the service is not like it used to be....

Really Sad.....

0
Replies (2)
Vodacom
Vodacom's reply05 Sept 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Sept 2017, 13:23
Official


Good day

Please accept our sincerest apologies for the inconvenience caused.

You may email us at *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,