Refusing to send me settlement letter

Item: Vodacom
Rating: 1
Author: Neville M

I have been requesting settlement letter from Vodacom for the past 3 weeks, literally calling everyday they tell me I will get it within 24 hours. 24 hours pass and still nothing. Collection department tells me they cannot call people who are supposed to send me because they do not have their numbers.

While busy updating credit bureaus that I owe them *****

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Replies (1)

Vodacom's replyOfficial

29 Sept 2021, 17:19

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply29 Sept 2021, 17:19

Official