1 reviews | Active since Nov 2016

24 Nov 2016, 09:08

Refusing to respond

<p>Disgusting Sevice from Vodacom Regional Office Century City <br />I ordered my iPhone 7 plus on the 13 Oct. There was a huge stuff up with my phone being delivered. I then requested a cancellation about 4 days later. <br />Today is the 4th time I've tried to do my upgrade in one of your stores. <br />3 calls made to @ ********** each time promising me that my cancellation will be done in 3 days<br />2 email calls logged <br />2 twitter complains <br />Still no reply from Vodacom and sill I can't upgrade.<br />Let's see if you will have the decency to reply now. Because this is not service.</p>

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2016, 09:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,