Refusing to resolve query

<p>This is the 2nd time I'm posting here wrt reference number 0JN14X2R9962DX25. </p> <p> </p> <p>I upgraded on 9 December 2016. Various "free summer gifts" were advertised with my upgrade. One of these was 12 movie vouchers. Almost 2 months down the line I am yet to receive these or have any feedback on these. </p> <p>I have phoned customer care, I have sent countless emails and all I get back are promises that a team leader will contact me, that it's been referred to back office etc etc. 2 months. All I want is what was advertised. </p>