REFUSING TO REPLACE PHONE UNDER WARRANTY

Cellphone under warranty,would not charge. Took phone to Alberton Vodacom Repair Centre -Job Nr. ***2. On 13/08/15, said they will not repair phone as phone is not charging due to physical damage. Phone in a very good condition. Phoned them on 13/08/15, Jossi & Mariska, unable to assist. Shaun Gibbons the manager not available. Left message. Phone Shaun again. He said that they will not be repairing as unit which needs to be repaired only has a 1year warranty and not a 2year warranty like rest ofparts. Shaun said he would get Technician to open phone again so he could check what problem was. Shaun phoned, said he has now seen that unit is actually loose inside phone & description which workshop wrote that it was physical damage & that unit has moved to motherboard, not correct. He said unit not repairable as it is attached to phone.They would normally replace phone, but blackberry decided that the specific unit no longer covered for 2years, only 1year, they cannot replace phone. Unacceptable,I refuse to accept that they WILL NOT replace my phone. Best of all! We have to pay R65 assessment fee.