Refusing to repair a phone thats under warranty

<p>On 2016-02-20 I went to the Vodacom store in Westgate mall to take a phone contract and I took 2 contact phones. It is an Apple 5s and the monthly bill was R199.00 each phone.. A week later the screen of the phone turned blue, what it would do is show the Apple icon then turn blue. I called the Vodacom customer care and they advised that I should return the phone with all its accessories to the store.</p> <p>On 15 March I went to the store, after the phone was assessed I was informs that the phone has a software problem, They did try to fix it and they couldn’t. They then booked my phone in because the phone has 1 year warranty and I should have received my phone after 21 days.<br />I have been receiving SMS’s from the Vodacom repairs centre in Cresta informing me that they have received it and its booked there(Job number ********** 3).About two weeks later they sent another one informing me that it’s been taken to a higher level repairs at the centre.</p> <p> ********** 1 I receive an SMS informing me that they will not be fixing my phone. I called the repair centre and I was told that the phone has a physical damage. I talked to someone there telling them telling them that the phone was booked in for software not any physical repairs. He then told me to call the store, I spoke to a lady by the name Patricia but I was told that there’s nothing they can do and I should take the phone to i-fix which is going to be at my expense I tried to get clarity as to what the warranty covers and it was not explained. They are still debiting my account for the phone, which I don’t have with me. The attached document is what I received after they took my phone in.</p> <p> ********** 8 I then again called the store to explain what the physical damage is to my phone and what the call for the repairs booked for was. She advises that it has a scratch and the call was booked for charger point and battery failure which is not why the phone was taken there. </p> <p>Till date no feedback has been received from them, and by the way they are debiting my account with a phone thats on thier posession.</p>