Refusing to refund my money unless

I am so sick and tired of vodacom and their pathetic service..... They are just as *******, **** and useless like our sorry excuse of a government..... On the 15th of this month I accidently transferred R7000 to my vodacom account, on the 20th of December i called vodacom to request a refund, the agent was extremely helpful and confirmed that the money is reflecting, she logged a call and requested it to be attended to urgently as i need this money to pay other accounts, today I get a message asking for proof of payment and confirmation of my bank accouny...... For what ****ing reason, you see my money in your account, my bank account details have been confirmed now you are refusing to give my ****ing money until I give you the documents, i attend to the complaints on all platforms for one of the major banks inclusive of regulatory complaints and we dont ask clients for this, we only ask for proof of payment when the money is not reflecting in any account so in order for us to trace the payment and we only ask for confirmation of the customers account if the account is not with the same bank, but no vodacom has to be difficult by prolonging a matter by causing more of my debit orders to bounce be causing they dont want to refund my money...... Vodacom like our country has gone to ****, inexperienced people with the IQ of dog **** managed by people with less experience and a lower IQ, when you request something then you have to use small words, simple sentences accompanied with pictures with lots of colors for idiots to understand...... One person there helped me, she is clearly one of few, well done to her for sticking it out by working with idiots...... Best of all, nothing will come of this complaint thats how pathetic Vodacom is