GN
GUY N

1 reviews | Active since Feb 2016

15 Dec 2016, 06:02

REFUSING TO PORT MY NUMBER

<p>On 9 September 2016 I organised to close my accounts with VodaCON, eventually being told that the 1 November would be my earliest date, so I set it up to close my account with VodaCON and start a new contract with Telkom. VodaCON stopped my contract on the very early morning of 30 November. I have tried unsuccessfully to have my number ported about 6 times but VodaCON refuse to port my number. Their very own call centre lie and say no request has been sent when I have proof via the texts I get sent to say my number is being ported. VodaCON lie about everything and it's all recorded. Eventaully I went into the actual shop and they have no answers except to say I didn't close my account...well then explain to me how my contract was stopped on 30 November and I am now pay-as-you-go on no monthly contract whatsoever! VodaCON please stop and port my damn number you *********** oafs!</p>

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2016, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team