1 reviews | Active since May 2016
Refusing to port my nr out! I am told to wait until you do it... been 6 weeks waiting and you say at least 2 more! I am pre-paid!!
I have tried since March to port my nr out of the Vodacom network. Every time I call I am told something new. 5 times since yesterday have I been told I was fine to port and then was rejected. It was only when Telkom Mobile tried to help and we were on a conference call with Vodacom that Vodacom said it was a old system error and that I would need to wait 2 more weeks. This is not my problem and you have *******ly forced me to stay in your network. This is against the NCA. I will take this matter further if I must because of your failure to comply. I have waited 6 weeks and refuse to wait longer. I have written a Hellopeter report on 6 April also, but got no feedback. This is not on. YOU WILL RELEASE MY NR AS PER THE LAW YOU CANNOT FORCE ME TO STAY A CUSTOMER! I give you untill 12h00 on 5/5/2016. I have spoken to several people tonight and the last was Anastasia Ndlovu, Loyalty Dept, Jhb. She is rude and refuses to go above and beyond to help. She said she will only send an email. Her boss John Mokabu who I didn't speak with seems to be of the same opinion. I will stay until Vodacom lets me go! It is such a disgrace that you operate like this. It is ******** and just plain wrong!! Port my nr and call me immediately! I don't want a 'we will get back to you email'. YOU ARE ACTING *******LY!
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
