CV
Cornel V
1 reviews | Active since Aug 2021
24 Aug 2021, 16:00
Refusing to pay back my double payment.
I made a double payment on my account and awaiting refund, i already spoke to 4 different consultants and every single one of them says the same thing "that i should send my POP through" i've already done this 3 times with the same result. They are just refusing to pay me back my money. The incompetence is unreal. Further steps will be taken if they continue with this ridiculous attempt not to pay me back.
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Replies (2)
Vodacom's replyOfficial
25 Aug 2021, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Aug 2021, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Aug 2021, 19:45Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we submitted your request for refund to our finance team for further assistance. The refund may take 7 – 14 working days to reflect in your account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we submitted your request for refund to our finance team for further assistance. The refund may take 7 – 14 working days to reflect in your account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Aug 2021, 19:45
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we submitted your request for refund to our finance team for further assistance. The refund may take 7 – 14 working days to reflect in your account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we submitted your request for refund to our finance team for further assistance. The refund may take 7 – 14 working days to reflect in your account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,