JM
JEANINE M
1 reviews | Active since Mar 2009
16 Nov 2020, 09:20
Refusing to log cancellation on system for 4 months
Vodacom has refused to cancel a data contract I cancelled August I’ve called Aug sept oct and confirmed the cancellation 10 Oct - nothing . They refuse a reference number saying I will be sent it - it’s never logged on the system My evidence is the cell no I’ve called from and I’ve requested investigations . I’m stuck for months paying a data contract that is costly data no ***
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Replies (2)
Vodacom's replyOfficial
16 Nov 2020, 10:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2020, 10:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
JEANINE M's updateReviewer Update
16 Nov 2020, 12:26Now I receive a quote to say it’s been converted to prepaid
Good grief it’s been cancelled months ago
This is despicable
Good grief it’s been cancelled months ago
This is despicable
JM
JEANINE M's update16 Nov 2020, 12:26
Reviewer Update
Now I receive a quote to say it’s been converted to prepaid
Good grief it’s been cancelled months ago
This is despicable
Good grief it’s been cancelled months ago
This is despicable