Refusing to honour app**** for deal that could not be completed owing to system errors.

I knew I left Vodacom for a reason, but they had some really nice deals on for Black Friday, what a nightmare. I apply online for the deal and DO NOT get a call back, after numerous calls, at my cost, and back and forth with online support and social media guys I find out it was as a result of numerous system failures and errors.

Firstly the vetting system is down, then they find out that the billing status on the contract cancelled 6 months ago is incorrect and that can only be fixed in the week. Thankfully they did that quickly and Monday 10am I was able to resume the application, ****, another system error and once again it cannot be completed and "I will call you back after 12" , spoiler alert, that never happened.

Yesterday evening I follow up and there is an active application on the system that still needs to be processed, check again late this morning, **** NO application, and naturally still no call back.

I get told I need to start with the application again and I cannot get the BF deal that I had already app**** for, even though I could provide a reference number for the application.

I must thank Vodacom for going out of their way to remind my why I left, I guess the silver lining is if you are soo terrible at securing new customers, how worthless would you be once you already had them...