Refusing to help with cancellation even when am still under the 14 days cooling off period

Greetings. I hope all is well. I am lilly mafuma, I recently took a vodacom contract on the 4th of December 2025 at game mamelodi (double deal iPhone 14).unfortunately I received bad news concerning my employment hence I can no longer be able to pay for the phones.

I went back to the store to cancel the contract but they are failling to do, we went to a vodacom shop and I was told I can not cancel the contract but the truth is I can no longer afford it and when I read about your contract it talks about the 14 days cooling off period but that is not offered to me at the store and by vodacom also because we contacted your customer services but still no one is helping.,meaning the account will just be in areas as u can no longer afford it due to unforseen circumstances. This is stressing me a lot