refusing to help me at vodashop

<p>As Vodacom reply last week on my query they told me to go to vodashop.i went there to do a sim swap they told me at richardsbay vodashop to leave the affidavit and the copy of my id they will send it to people who will unlock my sim card it takes 3 days.today I call helpline i was assisted by Sivo he told me that there's no such they supposed to help by that time I was sent back to home with no help.can anyone assist me on this matter i do need my number i did went to vodashop as they said but i was not helped.Why are they speaking different stories i look like a fool now I know my rights as their customer .please help me my no is ********** 918</p>