refusing to fix the device and not giving feedback

i write this complain with a heavy hurt. it has been over 22 days now since vodacom rep**** to hello peter and said they will get back to me. since then until now no one from vodacom has bothered to contact me nor write me anything. i have been go up and down like a headless chicken chasing after them and yet they have no once bothered themselves to contact me or fix my phone. this is worrying me as this is not the first case i have logged with vodacom and they've done nothing about it. if this is a racial or colour issue i dont know but i feel my rights as a customer and human have been destroyed. due to lack of support and professionalism shown by one of the biggest networks in SA i guess i know how they got up there by taking and destroying the values of the unprivileged because of their colour. im very very dissapointed at vodacom i so wish someone could help me to address the whole nation of my frustrations and let them see how destroyed my heart is all because of vodacom. if anyone is out there and is willing to help me please contact me on *** i will be sharing this very same email on my Facebook page and twitter account.