sN
sikhulile N
1 reviews | Active since May 2013
17 Oct 2024, 16:22
Refusing to cancel my upgrade
Hello Peter. Vodacom is refusing to cancel my data sim. Every time I call their call centre I’m told that someone will call me back regarding the cancellation. I’ve been waiting for 7 day now. I called few minutes ago the lady in the name of Minenhle Nkwanyana promised that someone will call me back but knowing Vodacom no one will call me back. I’m one of thousands of Vodacom customers who are struggling to get their contracts cancelled.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Oct 2024, 08:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Oct 2024, 08:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Oct 2024, 11:21Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you have confirmed that the query has now been resolved. Regards, Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2024, 11:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you have confirmed that the query has now been resolved. Regards, Consumer Website Team
Best regards,