AL
Anjelicia L

1 reviews | Active since Jan 2018

17 Dec 2019, 16:42

Refusing to cancel my contract and extended it with another 2 years

I took out a contract with vodacom July 2017 in August 2019 I contact vodacom to cancel my contract. The advisor who assisted me refused to cancel and advise me they can still give me 10GB of data once off, I asked advisor can I still phone in and cancel anytime which he said yes.. December 2019 I contact vodacom to cancel they advise me they can't cancel the contract has been extended till 2021 and there is a settlement amount of R5000 if I want to cancel... So why should I pay again for the same phone for another 2 years and on top of everything the advisor was so rude. She had a attitude and said mam I will not cancel you agreed to till 2021. Vodacom please fix this

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Replies (1)
Vodacom
Vodacom's reply18 Dec 2019, 07:17
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team