Refusing to cancel my contract
Wednesday the 8th of November 2023 @ 09:47 I called 135 and I spoke with Thandeka from the cancellation department. I have a contract that started on 31 October 2020 and should end on 31 October 2023 but on the system, it says end 03 February 2024. I'm failing to cancel it as I'm always told that it is an early termination.
Vodacom is refusing to cancel the contract and I'm paying the price as this line is billed for every min a make a call
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Vodacom's replyOfficial
10 Nov 2023, 12:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2023, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
10 Nov 2023, 14:01The contract sent doesn't have start and end date. Please send correct documents
's update10 Nov 2023, 14:01
Reviewer Update
The contract sent doesn't have start and end date. Please send correct documents