HJ
HB J
1 reviews | Active since Aug 2010
02 May 2022, 09:33
Refusing to cancel in accordance with the CPA
My contact expires 6 June and I called today on 2 May to give 20 day notice as required by the consumer protection act. Khanya says that vodacom require 30 days notice and that I also still have to pay end of June because 30 days ends 8 June and they will therefore bill me end of June as well.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 May 2022, 16:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2022, 16:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 May 2022, 16:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2022, 16:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HJ
HB J's updateReviewer Update
13 May 2022, 13:05They are still refusing to put in writing why they are overbilling me on my June invoice when I have paid for May and June already via there cancel quote. I want top refer their feedback to the National Consumer Commission but they refuse to put the detail in writing.
Instead they are calling me saying that I must pay twice for June but they do not put it in writing.
Greedy people, over billing is their game , consumers are really exploited by Vodacom
Instead they are calling me saying that I must pay twice for June but they do not put it in writing.
Greedy people, over billing is their game , consumers are really exploited by Vodacom
HJ
HB J's update13 May 2022, 13:05
Reviewer Update
They are still refusing to put in writing why they are overbilling me on my June invoice when I have paid for May and June already via there cancel quote. I want top refer their feedback to the National Consumer Commission but they refuse to put the detail in writing.
Instead they are calling me saying that I must pay twice for June but they do not put it in writing.
Greedy people, over billing is their game , consumers are really exploited by Vodacom
Instead they are calling me saying that I must pay twice for June but they do not put it in writing.
Greedy people, over billing is their game , consumers are really exploited by Vodacom