TM
Tears M
1 reviews | Active since May 2019
01 Feb 2021, 10:17
REFUSING TO CANCEL CONTRACT
I have 3 phone contracts with Vodacom, I called in early January to cancel 2 phone contracts, Vodacom only cancelled the 1 and refuse to cancel the other contract, I called them over 5 times and all the consultants act like they are helping me and just end up hanging up on me while I am busy on hold.
Is this how Vodacom keeps their customers by refusing to cancel contracts, why do I need to pay for an extra month when I cancelled well in time? do you think I would cancel the contract if I had the money to pay for it? Vodacom is a bunch of ******, do not take out a contract with Vodacom others wise you will not be able to cancel.
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Replies (1)Vodacom's replyOfficial
01 Feb 2021, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2021, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
