JE
Juanita E
1 reviews | Active since Mar 2011
30 Sept 2020, 14:18
Refusing new client with no valid reason
I app**** for a contract with Vodacom and on the same day I receive 2 emails...2 says approved and 1 says declined. I called to find out which it is and turns out I was declined because their system shows I had app**** previously and I must wait 3 months to apply again. Even when I explain i had neve previously app****, they refusing to consider me at all, didn't even offer to check if there is a mistake as I have never app**** for anything with vodacom before. I am glad this happened, as now I have read the reviews and I will definitely not ever consider Vodacom again. I will stick with current service provider that I have been with for the past 20 years.
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Replies (2)
Vodacom's replyOfficial
01 Oct 2020, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2020, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Oct 2020, 10:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Regrettably you would need to wait 90 days before re-applying. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Oct 2020, 10:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Regrettably you would need to wait 90 days before re-applying. Regards Consumer Website Team
Best regards,