kR
khathu R

1 reviews | Active since Sept 2012

28 Feb 2017, 18:02

Refusing My Last Day Data

<p>Called Vadacom to find out why my Internet was not working, Zukie from vadacom 111 answered the call and could not help me, asked to speach to he supervisor which is Brandon he could not help me.</p> <p>1. My contract ends today the 28/02/2017 and still have data on my account, why shut my line before 12 midnight?</p> <p>2. get in my verification details as i normally do, all of a sudden they cant tell me the date i signed the contract because they system is shutting them off</p> <p>3. If the verification details are wrong why stay on the line for more than 30 minutes trying to help me with the number that you couldnt verify the details </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,