RC
Ramona C
1 reviews | Active since Sept 2022
30 Sept 2022, 11:07
Refusing cancellation of contracts/upgrades
I am n customer for more than 15 years. I have 4 contracts, would like to cancell 2 of them, instead vodacom upgraded 3 of my contracts. I have phoned several times, send emails to customer care, each time they tell me they will sort this out en retract the upgrade. Its almost n month that has passed and they stil did not cancell the upgrades that i did not asked for. It seems that all 5 persons that i have talked to, is in silent refusing to help or assist me. I do not work any more and cannot afford any upgrades, that doesnt matter to vodacom. The do not want to cancell the upgrades.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
30 Sept 2022, 14:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Sept 2022, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Sept 2022, 14:35 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Sept 2022, 14:35
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
RC
Ramona C's updateReviewer Update
30 Sept 2022, 18:02Thank you vodacom, but your call centre and customer care is unwilling to assist me. Its is not satisfying to know you are going to be in arears and blacklisted for vodacoms arrogance, after a month of trying to rectify the confusion and mistake.
Till now no response, i am awaiting on this to be rectified otherwise we will end up in court, for i have all the neede evidence in this regard.
Thank you!
Till now no response, i am awaiting on this to be rectified otherwise we will end up in court, for i have all the neede evidence in this regard.
Thank you!
RC
Ramona C's update30 Sept 2022, 18:02
Reviewer Update
Thank you vodacom, but your call centre and customer care is unwilling to assist me. Its is not satisfying to know you are going to be in arears and blacklisted for vodacoms arrogance, after a month of trying to rectify the confusion and mistake.
Till now no response, i am awaiting on this to be rectified otherwise we will end up in court, for i have all the neede evidence in this regard.
Thank you!
Till now no response, i am awaiting on this to be rectified otherwise we will end up in court, for i have all the neede evidence in this regard.
Thank you!
RC
Ramona C's updateReviewer Update
30 Sept 2022, 18:12Vodacom is abusing me as single woman, single parent.
You record every call, why dont you listen to all my calls where i repeatedly explained i do not work any more, i do not have a job, i do not have an income to provide for me and my child.
Why is this sooo difficult to understand and rectify?
Since September last year i do not have an income, but i still manage to pay your account by lending money from family members. Now that i want to cancell and save the bread on my table, you smile and take the food from my table.
Disgusting!
VODACOM ARE ABUSING UNEMPLOYED MOTHERS!
You record every call, why dont you listen to all my calls where i repeatedly explained i do not work any more, i do not have a job, i do not have an income to provide for me and my child.
Why is this sooo difficult to understand and rectify?
Since September last year i do not have an income, but i still manage to pay your account by lending money from family members. Now that i want to cancell and save the bread on my table, you smile and take the food from my table.
Disgusting!
VODACOM ARE ABUSING UNEMPLOYED MOTHERS!
RC
Ramona C's update30 Sept 2022, 18:12
Reviewer Update
Vodacom is abusing me as single woman, single parent.
You record every call, why dont you listen to all my calls where i repeatedly explained i do not work any more, i do not have a job, i do not have an income to provide for me and my child.
Why is this sooo difficult to understand and rectify?
Since September last year i do not have an income, but i still manage to pay your account by lending money from family members. Now that i want to cancell and save the bread on my table, you smile and take the food from my table.
Disgusting!
VODACOM ARE ABUSING UNEMPLOYED MOTHERS!
You record every call, why dont you listen to all my calls where i repeatedly explained i do not work any more, i do not have a job, i do not have an income to provide for me and my child.
Why is this sooo difficult to understand and rectify?
Since September last year i do not have an income, but i still manage to pay your account by lending money from family members. Now that i want to cancell and save the bread on my table, you smile and take the food from my table.
Disgusting!
VODACOM ARE ABUSING UNEMPLOYED MOTHERS!
Vodacom's replyOfficial
06 Oct 2022, 10:07Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Oct 2022, 10:07
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our retentions team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team