Refuses to pay back R 9,899 debited incorrectly

There was a ********** purchase of a handset on my account (linked to a number I have cancelled) in OCTOBER, which was resolved by Vodacom in NOVEMBER with a credit to my account. Fine.<br> <br> But in DECEMBER, Vodacom decided to take an extra R 9,899.99 off my account.<br> <br> I logged this problem TWICE, and got a reference number eventually. They admitted it was their mistake.<br> <br> I requested that they refund this incorrect debit back into my BANK ACCOUNT, and not just pass another credit on my Vodacom account.<br> <br> Now they refuse to.<br> <br> How can you take nearly R 10,000 from me incorrectly, admit it's a mistake, and then refuse to refund in to my bank account?<br> <br> Who do you think you are???<br> <br> I find your lack of respect towards your paying customers disgusting!!! Who do you think you are just taking money out of my account and then refusing to REFUND it???