Refuses to Cancel a month to month contract

Item: Vodacom
Rating: 1
Author: Gary P

I have a contract that has been on month to month for over a year, I phone a month ago to cancel the contract and they just continue billing me.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

30 Apr 2025, 07:41

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply30 Apr 2025, 07:41

Official

Gary P's updateReviewer Update

02 May 2025, 09:33

The problem still hasn't been resolved.

I received a phone call from a representative that said her system was slow and that she would call back and then nothing...

Gary P's update02 May 2025, 09:33

Reviewer Update

The problem still hasn't been resolved.

I received a phone call from a representative that said her system was slow and that she would call back and then nothing...